Zinkvit welcomes you as a customer. We welcome private customers as well as firms and business customers. Our terms of purchase can change over time so please read through them before you put your order. When you finalise your order you are also accepting our Terms & Conditions.
Prices are displayed in SEK, DKK, NOK or EUR depending on the country you are shopping in. All prices include VAT for customers within the EU.
For customers from outside of the EU the VAT will be discounted, which is noticeable at the check out. The same applies for firms within the EU (excluding Sweden) that have a valid VAT number.
When completing your purchase you simply choose the preferred payment method in the check-out window.
We offer the following payment possibilities:
• VISA, Mastercard, and American Express
• Swish (Sweden only)
When completing your order the total cost for goods and transport is clearly shown. At any time prior to the completion of your payment you can always cancel your order.
In connection with your order and the payment of it you always receive a confirmation of your order in your e-mail.
We use Nets
as a payment method. All your details are handled securely in accordance with the requirements stipulated by Payment Card Industry Data Security Standard (PCIDSS). Nets is among the top payment processors in Europe. A trusted partner to more than 700,000 merchant outlets.
When importing goods from a country outside of the EU it is your responsibility as a customer to follow the rules and regulations that apply in your own country. Also, when applicable you must ensure the payment of any required fees or taxes.
For orders from outside of the EU, in accordance with international rules, there will be a tax clearance slip stuck onto the outside of the package.
The cost of the delivery is always clearly shown while you order and before you finalise the order and the payment.
Your order will be delivered by the Swedish Mail (Postnord). In special cases we use UPS.
Normal delivery time is 2-3 working days.
Denmark, Finland and Norway.
Normal delivery time within the EU is one week. Norway 1-2 weeks.
The producers' guarantees apply for any goods bought from us. Contact us
if you have any problems with your goods and we will do all that is in our power to help you.
Pictures and Product Information
We do our best to supply the most reliable product information possible. The pictures and the descriptions of the goods are supplied by the producers of our products.
In most cases we have links to the producers' own home pages and product catalogues. Feel free to use these pages for extra and perhaps more detailed information.
We make reservations concerning our responsibility for any mistaken information on our website. Also, we cannot guarantee that all the pictures correctly reflect the real products.
As our customer you are agreeing to our saving your order in a digital format, which includes your name, e-mail address, postal address and telephone. We only use your personal data to fulfil our contractual obligations towards you.
If you have subscribed our newsletter, we process your personal data for this purpose. You can easily end the subscription via a link that can be found in each newsletter.
We handle these personal details with the utmost confidentiality.
Return and Refund Policy
Returns within 14 days of the reception of the goods
You are welcome to return any item for any reason within 14 days of receipt. When you have informed us, you have another 14 days to return it. The cost of return will be at your expense. We recommend a trackable shipping. We will refund your purchase when we receive your return.
Goods must be returned to us in their original packaging, unused and in a re-saleable condition. You can open the packaging and examine the product to the extent required to determine its features or function and if you are satisfied with it.
Please also note that your right to return does not apply to personalised items, such as engraved pens, or any special orders.
Please contact us
before returning any goods. We will help you out.Claims
You can submit your return request within 2 years from the date you received the item. Contact us
and describe the reason why you want to return the item and provide us with the purchase order number. We will contact you with the next step once your return has been approved.
All products that are discovered to be damaged outside of manufacturing defects will be returned back to you and will not be refunded.Reimbursement for defective items
We will offer you a replacement product of the exact same model, provided that the product is available within a reasonable time.
If a replacement is not an option, we will refund your purchase. The original payment method will be used. Please note that card refunds can take up to 10 business days to appear on your account.